(Updated January, 2026)
This Privacy Policy explains our use of information collected through the operation
of Telemedicine.com and any successor websites thereto (collectively, referred
to as the “Website”), as well as the mobile application Telemedicine.com
or T.com (collectively, the “App”).
Telemedicine.com
(“we,” “us,” “our”) respects your privacy and is committed to protecting your personally identifiable information. We have
adopted this Privacy Policy to explain what information may be collected on the Website and the App and how such information may be used and/or shared with
others.
This Privacy Policy is subject to the Terms of Use posted on the Website
(“Website Terms of Use”). Please return to this Privacy Policy from
time to time, as it may be amended without notice. Any changes to this Privacy
Policy will be effective immediately upon the posting of the revised Privacy
Policy. If you do not agree to the terms of this Privacy Policy, please do not
use the Website. Each time you use the Website, you should check the date of
this Privacy Policy (which appears above) and review any changes that have been
made since your last visit.
1. Your Information and How We Use It
In no event or circumstance will Telemedicine.com ever receive any personal
information unless and until said individual authorizes Telemedicine.com to
receive his/her personal information. Telemedicine.com will collect your
electronic health information only in order to provide services, as well as to
help diagnose and treat health conditions, or as part of one of the following
areas outlined below:
· For the purposes of providing treatment, Telemedicine.com may require detailed medical
information, and will only collect what is relevant and necessary for your
treatment. This data is always held securely, and is not shared with anyone not
involved in your treatment, although for data storage purposes it may be
handled by pre-vetted staff who have all signed an integrity and
confidentiality agreement.
· To be able to process your personal data it is a condition of any treatment that you
give your explicit consent to allow Telemedicine.com to document and process
your personal medical data. Contact details provided by you such as telephone
numbers, email addresses, postal addresses may be used to remind you of future
appointments and provide reports or other information concerning your treatment.
SMS/Text Messaging Policy
If you opt-in to receive text messages from Telemedicine.com, please note the following:
· No Third-Party Sharing: Mobile information will not be shared, sold, or conveyed to third parties or affiliates for marketing or promotional purposes. All other use-case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
· Opt-Out (STOP): You can opt out of receiving further text messages at any time by replying STOP to any of our messages.
· Help: If you need assistance, you can reply HELP to any text message.
· Rates & Frequency: Standard message and data rates may apply. Message frequency may vary depending on your interactions with us.
Telemedicine.com will only collect the information needed so that we can provide you with the services you require, the business does not sell or broker your data. To meet our contractual obligations obtained from explicit Patient Consent and legitimate interest to respond to enquiries concerning the services provided.
2. Non-Medical Information and its Use
From time to time, we may collect non-personally identifiable information from you
through the standard operation of our servers. Such information can include the
type of browsers being used, the operating system you are using, and the number
of users that visit a specific page on the Website and the character and
duration of such visits. This information may be used to help analyze Website
traffic and improve our services. We may also aggregate such information to
create statistical data and sell or otherwise share it with potential
advertisers, partners, affiliates and other third parties. At no point,
however, will the aggregated information personally identify you.
As a general policy, no Personal Information is automatically collected from your
visit to the Website or use of the App. However, for optimal use, you should
provide us with certain information about yourself.
Such information may include contact information (such as your name and e-mail
address), and other information as may be required for the functions of the
Website. The Personal Information you submit will be used to carry out your
requests and respond to your inquiries.
“Notwithstanding the foregoing, mobile information and SMS opt-in data will not be shared, sold, or conveyed to any third parties or affiliates for marketing or promotional purposes under any circumstances.”
Information automatically collected
Some information – such as IP address and/or browser and device characteristics – is
collected automatically when you visit Telemedicine.com websites. This
information is primarily utilized to maintain the security and operation of our
sites and internal analytics and reporting purposes.
· Telemedicine.com will automatically collect certain information when you visit, use or navigate
through our website or Patient Portal. This information does not reveal Patient
specific identity (like Patient name or contact information) but may include
device and usage information, such as Patient IP address, browser and device
characteristics, operating system, language preferences, referring URLs, device
name, country, location, information about how and when you use our Site and
other technical information.
· It may also be used by us or shared with our affiliate and their respective partners,
subsidiaries, affiliates, joint ventures, and sponsors, in order to provide you
with additional products and/or services. Such information may also be used by
us or shared with a third party associated in providing services to you upon
your explicit consent. Please note: Mobile information and text messaging originator opt-in data and consent will not be shared with any third parties.
· You may always direct us (by contacting via one of the addresses listed below) not to
share your Personal Information with these parties or not to use your Personal
Information to provide you with additional products and services.
· Except as provided herein, your Personal Information will not be provided to any third
parties.
· We do not share your mobile information or SMS opt-in data with any of these affiliates or third-party websites.
3. Information collected through our Apps
Telemedicine.com may collect information regarding Patient geo-location, mobile device, push
notification permissions when you use our apps. If you use our Apps, Telemedicine.com
may also collect the following information:
· Geo-Location Information. Including but not limited to tracking location-based information
from Patient mobile device, either continuously or while you are using our
mobile application, to provide location-based services. If you wish to change
our access or permissions, you may do so in the Patient’s device settings.
· Mobile Device Access. Including but not limited to accessing certain features from
Patient mobile device, including Patient mobile device’s Bluetooth, calendar,
camera, contacts, microphone, reminders, sensors, SMS messages, Patient Care
Portal Application accounts, storage, and other features. If you wish to change
our access or permissions, you may do so in Patient’s device settings.
· Mobile Device Data. Including device information such as Patient mobile device ID,
model and manufacturer, operating system, version and IP address.
· Push Notifications. Including but not limited to sending you push notifications
regarding Patient account or the mobile application. If you wish to opt-out
from receiving these types of communications, you may turn them off in
Patient’s device settings.
Notwithstanding the foregoing, mobile information and SMS opt-in data will not be shared, sold, or conveyed to any third parties or affiliates for marketing or promotional purposes.
4. Personal Information You Disclose to Us
Telemedicine.com will collect personal information that you provide to us such as name, address,
contact information, passwords and security data, payment information, and
application login data.
The Telemedicine.com team will collect personal information that you voluntarily provide to us,
either when expressing an interest in obtaining information about us or our
products and services, during registration, when participating in activities on
the Sites (such as registering an account via our patient portal or requesting
a physician consultation) or otherwise contacting us.
The personal information that Telemedicine.com collects depends on the nature and
context of the Patient interactions with us and our services. Patient Personal
Health Information Telemedicine.com may include the following:
· Name and Contact Data. Including but not limited to Patient first and last name,
email address, postal address, phone number, and other related contact data.
· Credentials. Including but not limited to passwords, log in details, and security
information used for authentication and account access.
· Payment Data. Including but not limited to data necessary to process Patient payment
such as Patient payment instrument number (such as a credit card number),
account information, expiration date, and the security code associated with the
relevant Patient payment instrument.
· Patient Care Portal Application Login Data. Telemedicine.com will provide you with the
option to register using the Patient Care Portal Application. If you choose to
register in this way, Telemedicine.com will collect the personal and
demographic information related to your patient encounter, as well as
information on your location and contact preferences.
· All personal information that you provide to us must be true, complete and
accurate. It is the Patient’s responsibility to inform Telemedicine.com of any
changes to such personal information.
Notwithstanding the foregoing, mobile information and SMS opt-in data will not be shared, sold, or conveyed to any third parties or affiliates for marketing or promotional purposes.
Complaints and Unresolved Issues
In compliance with the EU-U.S. DPF, Telemedicine.com commits to refer unresolved
complaints concerning our handling of personal data received in reliance on the
EU-U.S. DPF to the American Arbitration Association, an alternative dispute
resolution provider based in the United States. If you do not receive timely
acknowledgment of your DPF Principles-related complaint from us, or if we have
not addressed your DPF Principles-related complaint to your satisfaction,
please visit this page for more information or to file a complaint. The
services of the American Arbitration Association are provided at no cost to
you.
Information collected from other Sources
Telemedicine.com may collect limited data from public databases, marketing partners, Patient
Care Portal Application platforms, and other outside sources.
Telemedicine.com may obtain information about you from other sources, such as public databases,
joint marketing partners, Patient Care Portal Application platforms, public web
sites and social media platforms (such as Facebook, Instagram, Twitter, etc.),
as well as from other third parties as legally able. Examples of the
information Telemedicine.com may receive from other sources include: Patient
Care Portal Application profile information such as Patient name, gender,
birthday, email, current city, state and country, user identification numbers
for Patient contacts, profile picture URL and any other information that you
choose to make public.
· We reserve the right to disclose any personally identifiable or non-personally
identifiable information if we are required to do so by law or if we reasonably
believe that such action is necessary in order to (a) fulfill a government
request; (b) conform with the requirements of the law or to comply with legal
process served on us; (c) to protect or defend the legal rights or property of Telemedicine.com,
the Website, the App or users; or (d) in an emergency to protect the health and
safety of users or the general public.
5. Our Privacy Policy Regarding Your Personal Health Information
When it comes to your Personal Health Information (“PHI”), you have certain
rights. This section explains your rights and some of our responsibilities to
help you.
Get an electronic or paper copy of your medical record
· You can ask to see or get an electronic or paper copy of your medical record and other
health information we have about you. Ask us how to do this.
· We will provide a copy or a summary of your health information, usually within 30 days
of your request. We may charge a reasonable, cost-based fee.
Ask us to correct your medical record
· You can ask us to correct health information about you that you think is incorrect or
incomplete. Ask us how to do this.
· We may say “no” to your request, but we’ll tell you why in writing within 60
days.
Request confidential communications
· You can ask us to contact you in a specific way (for example, home or office phone) or
to send mail to a different address.
· We will say “yes” to all reasonable requests.
Ask us to limit what we use or share
· You can ask us not to use or share certain health information for treatment, payment,
or our operations. We are not required to agree to your request, and we may say
“no” if it would affect your care.
· If you pay for a service or health care item out-of-pocket in full, you can ask us not
to share that information for the purpose of payment or our operations with
your health insurer. We will say “yes” unless a law requires us to
share that information.
Get a list of those with whom we’ve shared information
· You can ask for a list (accounting) of the times we’ve shared your health information
for six years prior to the date you ask, who we shared it with, and why.
· We will include all the disclosures except for those about treatment, payment, and
health care operations, and certain other disclosures (such as any you asked us
to make).
Choose someone to act for you
· If you have given someone medical power of attorney or if someone is your legal
guardian, that person can exercise your rights and make choices about your
health information.
· We will make sure the person has this authority and can act for you before we take any
action.
File a complaint if you feel your rights are violated
· You can complain if you feel we have violated your rights by contacting us using the
information at the end of this Privacy Policy.
· You can file a complaint with the U.S. Department of Health and Human Services Office
for Civil Rights by sending a letter to 200 Independence Avenue, S.W.,
Washington, D.C. 20201, calling 1-877-696-6775, or visiting
www.hhs.gov/ocr/privacy/hipaa/complaints/.
· We will not retaliate against you for filing a complaint.
Choices for Limiting the Use and Disclosure of Your Personal Data
At Telemedicine.com, we prioritize your privacy and are committed to protecting your personal data.
Below are the choices and mechanisms we provide to help you limit the use and
disclosure of your information:
Opt-Out Choices
· Email Marketing: You have the option to opt-out of receiving marketing emails
from us. Each marketing email will include an “unsubscribe” link at
the bottom, allowing you to discontinue future marketing communications.
· Third-Party Sharing: If you prefer that we not share your personal data with
third-party partners for marketing purposes, you can notify us at any time by
contacting our Privacy Officer at support@Telemedicine.com.].
· Telemarketing: If you wish to be removed from our telemarketing list, please
send an email to mail@Telemedicine.com.
Access and Rectification
· Review and Edit: Through your user account, you can review and edit
personal information that you have previously supplied.
· Data Portability: You have the right to request a copy of the personal data we
hold about you, and we will provide it in a structured, commonly used, and
machine-readable format.
Security Measures
· Two-Factor Authentication (2FA): We offer two-factor authentication for added
security during login. This is an optional feature but highly recommended.
· Data Encryption: All data is encrypted both in transit and at rest to protect
against unauthorized access.
Withdrawal of Consent
· Medical Records: You may withdraw consent for the sharing of your medical
records at any time by notifying our Privacy Officer. However, please note that
doing so may impact the quality of care that can be provided.
Data Retention and Deletion
· Account Deletion: If you wish to deactivate or delete your account and associated
data, please contact us at mail@Telemedicine.com.
How to Exercise Your Choices?
· Online Portal: Most choices can be exercised through your user account
settings.
· Email Support: For choices that can’t be exercised online, you may
contact us at mail@Telemedicine.com.
· Customer Service: Our customer service line is also available for additional
support on weekdays from 9 am to 5 pm.
For further details, please review our full Privacy Policy available on our
website. Thank you for entrusting Telemedicine.com with your care, and we are
committed to protecting your privacy at all levels of our services.
For certain health information, you can tell us your choices about what we share. If
you have a clear preference for how we share your information in the situations
described below, talk to us. Tell us what you want us to do, and we will follow
your instructions.
In these cases, you have both the right and choice to tell us to:
· Share information with your family, close friends, or others involved in your care
· Share information in a disaster relief situation
· Include your information in a hospital directory
If you are not able to tell us your preference, for example if you are unconscious, we
may go ahead and share your information if we believe it is in your best
interest. We may also share your information when needed to lessen a serious
and imminent threat to health or safety.
6. Treatment and Disclosure of ePHI
Telemedicine.com LLC. may use and disclose your PHI in the following ways:
The following categories describe the different ways in which we may use and
disclose your PHI:
· Treatment. Telemedicine.com
LLC. may use your PHI to treat you. For example, we may ask you to have
laboratory tests (such as blood or urine tests), and we may use the results to
help us reach a diagnosis. Additionally, Telemedicine.com LLC. might use your
PHI in order to write a prescription for you, or we might disclose your PHI to
a pharmacy when ordering a prescription for you. Many of the people who work
for Telemedicine.com LLC. – including, but not limited to, our doctors and
nurses – may use or disclose your PHI in order to treat you or to assist others
in your treatment.
o Additionally, Telemedicine.com LLC. may disclose your PHI to others who may assist in your
care, such as your spouse, children or parents with your consent.
o Finally, Telemedicine.com LLC. may also disclose your PHI to other health care providers
for purposes related to your treatment.
· Payment. Telemedicine.com
LLC. may use and disclose your PHI in order to bill and collect payment for the
services and items you may receive from us. For example, we may contact your
health insurer to certify that you are eligible for benefits (and for what
range of benefits), and we may provide your insurer with details regarding your
treatment to determine if your insurer will cover, or pay for, your treatment.
o Telemedicine.com
LLC. may also use and disclose your PHI to obtain payment from third parties
that may be responsible for such costs, such as family members.
o Also, Telemedicine.com
LLC. may use your PHI to bill you directly for services and items. We may
disclose your PHI to other health care providers and entities to assist in
their billing and collection efforts.
· Healthcare operations. Telemedicine.com LLC. may use and disclose your PHI to operate
our business. As examples of the ways in which we may use and disclose your
information for our operations, our practice may use your PHI to evaluate the
quality of care you received from us, or to conduct cost-management and
business planning activities for our practice. We may disclose your PHI to
other health care providers and entities to assist in their health care
operations.
· Disclosuresrequired by law. Telemedicine.com LLC. will use and disclose your PHI when we
are required to do so by federal, state or local law. The following categories
describe unique scenarios in which we may use or disclose your identifiable
health information:
o Public health risks. Telemedicine.com LLC. may disclose your PHI to public health
authorities that are authorized by law to collect information for the purpose
of:
o Maintaining vital records, such as births and deaths,
o Reporting child abuse or neglect,
o Preventing or controlling disease, injury or disability,
o Notifying a person regarding potential exposure to a communicable disease,
o Notifying a person regarding a potential risk for spreading or contracting a disease or
condition,
o Reporting reactions to drugs or problems with products or devices,
o Notifying individuals if a product or device they may be using has been recalled,
o Notifying appropriate government agency(ies) and authority(ies) regarding the potential
abuse or neglect of an adult patient (including domestic violence); however, we
will only disclose this information if the patient agrees or we are required or
authorized by law to disclose this information,
o Notifying your employer under limited circumstances related primarily to workplace injury
or illness or medical surveillance.
· Health oversight activities. Telemedicine.com LLC. may disclose your PHI to a health
oversight agency for activities authorized by law. Oversight activities can
include, for example, investigations, inspections, audits, surveys, licensure
and disciplinary actions; civil, administrative and criminal procedures or
actions; or other activities necessary for the government to monitor government
programs, compliance with civil rights laws and the health care system in
general.
· Telemedicine.com LLC. may use and disclose your PHI in response to a court or administrative
order, if you are involved in a lawsuit or similar proceeding. We
also may disclose your PHI in response to a discovery request, subpoena or
other lawful process by another party involved in the dispute, but only if we
have made an effort to inform you of the request or to obtain an order
protecting the information the party has requested.
· Law enforcement. Telemedicine.com LLC. may release PHI if asked to do so by a
law enforcement official:
o Regarding a crime victim in certain situations, if we are unable to obtain the person’s
agreement,
o Concerning a death, we believe has resulted from criminal conduct,
o Regarding criminal conduct at our offices,
o In response to a warrant, summons, court order, subpoena or similar legal process,
· Serious threats to health or safety. Telemedicine.com LLC. may use and disclose
your PHI when necessary to reduce or prevent a serious threat to your health
and safety or the health and safety of another individual or the public. Under
these circumstances, we will only make disclosures to a person or organization
able to help prevent the threat.
· Military. Telemedicine.com LLC. may disclose your PHI if you are a member of U.S. or foreign military
forces (including veterans) and if required by the appropriate authorities.
· National security. Telemedicine.com LLC. may disclose your PHI to federal
officials for intelligence and national security activities authorized by law.
We also may disclose your PHI to federal and national security activities
authorized by law. We also may disclose your PHI to federal officials in order
to protect the president, other officials or foreign heads of state, or to
conduct investigations.
· Workers’ compensation. Telemedicine.com LLC. may release your PHI for workers’
compensation and similar programs.
Notice of Liability for Onward Transfers to Third Parties Purpose
At Telemedicine.com, we take the privacy and security of your personal data very seriously. This
notice aims to inform you about our liability in instances where your personal
data is transferred to third-party organizations.
Scope
This notice applies to all personal data collected, used, or disclosed by Telemedicine.com.
It supplements our Privacy Policy and is consistent with the regulatory
frameworks under which we operate.
· Contractual Agreements: When we transfer your personal data to third parties,
these entities are contractually obligated to protect your data in a manner
compliant with our data protection and privacy obligations.
· Compliance and Verification: We regularly review and audit the practices of our
third-party partners to ensure they are in compliance with our privacy policy
and relevant regulations.
Limitation of Liability
· Good-Faith Transfers:In the event of an onward transfer of your personal data to
third parties, Telemedicine.com remains liable for the protection of that data,
unless we can demonstrate that we were not responsible for the event giving
rise to the unauthorized or improper use of your personal data.
· Exclusions:Telemedicine.com will not be held liable for unauthorized or improper use of personal data that
occurs beyond our reasonable control or as a result of actions by the third
party that contravene our contractual obligations.
Remedies and Dispute Resolution
If you have any concerns about how your personal data is being transferred or handled,
please contact our Privacy Officer at support@Telemedicine.com. We have also
put in place dispute resolution mechanisms to resolve complaints efficiently.
Changes to this Notice
This notice may be amended from time to time to stay consistent with changes in laws
and regulations or updates to our business practices.
EU-U.S. Data Privacy Framework Principles – International
compliance and Arbitration
Telemedicine.com is and will remain subject to the investigatory and enforcement powers of the
Federal Trade Commission (FTC). As a result of this commitment, Telemedicine.com
extends to all individual participants the possibility, under certain
conditions, for the individual to invoke binding arbitration.
European Commission’s Standard Contractual Clauses:Telemedicine.com has
taken measures to implement the European Commission’s Standard Contractual
Clauses for transfers of personal information by Telemedicine.com. Hence all
such recipients are required to protect personal information processed from the
EEA in accordance with European data protection laws. Standard Contractual
Clauses for Telemedicine.com can be provided upon request.
With respect to such requests, our third party service provider for arbitration
purposes: is hereby formally listed as the International Centre for Dispute
Resolution, a subsidiary of the American Arbitration Association. More
information on Telemedicine.com participation in this program, and your right
to file dispute or dispute any violations, are Telemedicine.com complies with
the EU-U.S. Data Privacy Framework (EU-U.S. DPF) as set forth by the U.S.
Department of Commerce. Telemedicine.com has certified to the U.S. Department
of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles
(EU-U.S. DPF Principles) with regard to the processing of personal data
received from the European Union in reliance on the EU-U.S. DPF If there is any
conflict between the terms in this privacy policy and the EU-U.S. DPF
Principles, the Principles shall govern. To learn more about the Data Privacy
Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/ available here.
Telemedicine.com affirms its commitment to comply with the EU-U.S. Privacy
Shield Framework as set forth by the U.S. Department of Commerce regarding the
collection, use, and retention of personal information transferred from the
European Union to the United States. Telemedicine.com has certified to the U.S.
Department of Commerce that it adheres to the Privacy Shield Principles. If
there is any conflict between the terms in this privacy policy and the Privacy
Shield Principles, the Privacy Shield Principles shall govern. To learn more
about the Privacy Shield program, and to view our certification, please
visit Privacy
Shield | Privacy Shield
In compliance with the Privacy Shield Principles, Telemedicine.com commits to
resolve complaints about our collection or use of your personal information. EU
individuals with inquiries or complaints regarding our Privacy Shield policy
should first contact Telemedicine.com via our direct address at: mail@Telemedicine.com.
Telemedicine.com has further committed to refer unresolved Privacy Shield
complaints to the International Centre for Dispute Resolution, a subsidiary of
the American Arbitration Association, an alternative dispute resolution
provider located in the United States. If you do not receive timely
acknowledgment of your complaint from us, or if we have not addressed your
complaint to your satisfaction, please visit h ere for
more information or to file a complaint. The services of International Centre
for Dispute Resolution are provided at no cost to you.
Telemedicine.com commits to cooperation with EU data protection authorities
(DPAs) and further compliance with the advice given by such authorities with
regard to human resources data transferred from the EU in the context of the
employment relationship. For additional information on policy coverage –
see Privacy Pcy FAQs.
7. Does Telemedicine.com Network Collect Cookies or Other Tracking Technologies?
Cookies and other tracking technologies may be used to collect and store Patient
information.
Cookies themselves do not contain any personally identifiable information. We
may analyze the information derived from these cookies and match such
information with data provided by you or another party.
Telemedicine.com may provide our analysis and certain non-personally identifiable information to
potential partners, advertisers (who may use this information to provide
advertisements tailored to your interests) or other third parties, but we will
not disclose any personally identifiable information, except as provided in this Privacy Policy.
8. Keeping Your Information Secure
Telemedicine.com has implemented a system of organizational and technical security measures
aimed at protecting Patient personal information. To this end, we have
implemented appropriate technical and organizational security measures designed
to protect the security of any personal information our systems will process.
Although Telemedicine.com strive to provide the utmost level of protection when handling
PPHI, transmission of personal information to and from our Sites is in the
location and with the modality chosen by the patient, thereby putting the
security of the information at risk. As such, we strongly advise all Patients
to access the services only from within secure and compliant environments.
Keeping your Personal Information secure is one of our most important responsibilities.
We value your trust and handle Personal Information with care. We will not
rent, sell or otherwise disclose your Personal Information to unrelated third
parties without your consent, except as stated in this Privacy Policy. We
safeguard information according to established security standards and
procedures, and we continually assess new technology for protecting
information.
Our employees are trained to understand and comply with these standards and
procedures. Please be advised, however, that while we strive to protect your
Personal Information and privacy, we cannot guarantee or warrant the security
of any information you disclose or transmit to us online and cannot be
responsible for the theft, destruction, or inadvertent disclosure of your
personally identifiable information.
9. Keeping Your Information Accurate
Keeping Personal Information accurate and up-to-date is very important. If you ever
find that information about you is incomplete, inaccurate or not current, we
want to correct it. If you do not want your personal information used by us as
provided in this Privacy Policy, you should not use the Website or the App. You
can correct, update or review personal information you have previously
submitted by going back to the specific Service, logging-in and making the
desired change. You can also update any personal information you have submitted
by contacting us using the contact information listed below or through the
Contact Us link provided on the Website.
If you have registered and desire to delete any of your registration information you
have provided to us from our systems, please contact us using the Contact Us
link on the Website or the App. Upon your request, we will delete your
registration information from our active databases and where feasible from our
back-up media. You should be aware that it is not technologically possible to
remove each and every record of the information you have provided to the
Website or the App from our servers.
10. Minor’s Privacy Policy
The Website and the App do not knowingly market or collect information from
children under 13. If you are under 13, please do not provide any Personal
Information to us. If we become aware that we have inadvertently collected any
Personal Information for a child under 13 years of age, that info will be
deleted immediately from our records upon discovery.
Does Telemedicine.com Collect Information from Minors?
The only time Telemedicine.com will knowingly collect data from or market to
children under 18 years of age is if the respective minor’s legal guardian has
consented on his or her behalf.
Telemedicine.com will not knowingly solicit data from, or market services to, children under 18
years of age. Individuals who use the sites are inherently representing that
they are at least 18 years of age, or that they are the parent or guardian of
such a minor and consent to such minor dependent’s use of the Site [and Patient
App]. If Telemedicine.com becomes aware that personal information from users
less than 18 years of age has been collected without consent, the organization
will deactivate the account and take reasonable measures to promptly delete
such data from our records.
11. Certain Business Changes
As we continue to develop our business, we may sell or purchase assets. If another
entity acquires Telemedicine.com or all or substantially all of our assets,
personally identifiable information, non-personally identifiable information,
and any other information that we have collected about the users of the Website
will be transferred to such entity as one of the transferred assets. Also, if
any bankruptcy or reorganization proceeding is brought by or against Telemedicine.com,
all such information may be considered an asset of Telemedicine.com and, as
such, may be sold or transferred to third parties.
12. Other Sites
The Website and the App may contain links to other web sites or apps that are not
controlled or maintained by Telemedicine.com; however, we are not responsible
for the privacy practices employed by these other platforms. We encourage you
to note when you leave the Website or the App and to read the privacy
statements of such other platforms before submitting any personally identifiable
information. This Privacy Policy applies solely to information collected
through the Website or the App.
13. Our Responsibilities
· We are required by law to maintain the privacy and security of your protected health
information.
· We will let you know promptly if a breach occurs that may have compromised the privacy
or security of your information.
· We must follow the duties and privacy practices described in this notice and give you a
copy of it.
· We will not use or share your information other than as described here unless you tell
us we can in writing. If you tell us we can, you may change your mind at any
time. Let us know in writing if you change your mind.
14. California Residents
FOR RESIDENTS OF CALIFORNIA ONLY. Section 1798.83 of the California Civil Code
requires select businesses to disclose policies relating to the sharing of
certain categories of your personal information with third parties. If you
reside in California and have provided your Personal Information to us, you may
request information about our disclosures of certain categories of Personal
Information to third parties for direct marketing purposes in the preceding
calendar year. You can submit such request by sending an email by using the
Contact Us link on the Website or the App.
For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html.
Contact Us
In compliance with the EU-U.S. DPF, Telemedicine.com commits to resolve DPF
Principles-related complaints about our collection and use of your personal
information. EU individuals with inquiries or complaints regarding our handling
of personal data received in reliance on the EU-U.S. DPF should first contact Telemedicine.com
at :email@Telemedicine.com.
If you have questions or comments about our privacy practices, or if you wish to
review or amend any Personal Information you have provided, you can contact us
at the following e-mail address: mail@Telemedicine.com. Your
e-mail address will be added to the personally identifiable information we
maintain about you.
If you would like to contact us via mail, please write us at:
Attn: Privacy Officer Telemedicine.com, LLC, 614 Nashua Street, #178, Milford NH, 03055